FAQ
Good questions.
Easy answers.
How ordering works, when dinner shows up and what to do once it’s in your fridge. If we missed something, just ask.
Ordering
How does ordering work?
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Tap ORDER at the top of any page. Choose your dinners for Monday, Wednesday or both, tell us how many people you’re feeding and pick two sides per meal. Then check out. That’s the whole job.
When do I need to order by?
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Monday delivery: order by Sunday at 9 AM. Wednesday delivery: order by Monday at 12 PM. We start cooking right after, so earlier is always better.
I missed the cutoff. Now what?
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This week’s orders are closed, but next week’s menu goes up as soon as it’s final. Get dinner handled early.
When does the new menu come out?
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As soon as it’s final, right on our homepage. Our newsletter lands every Thursday, so join the mailing list at the bottom of the homepage and you’ll never miss a week.
Is there a subscription?
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Nope. Order the weeks you want and skip the ones you don’t. There’s nothing to pause or cancel.
Can I change or cancel my order?
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Yes, before the cutoff. Email TheHomeCookCT@gmail.com or text 203‑951‑9244 and we’ll update it. After the cutoff, reach out anyway. We’ll do our best, but changes aren’t guaranteed.
Do you sell gift cards?
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We do. Buy one on our Gift Cards page and it never expires. To pay with a gift card, tap ORDER WITH A GIFT CARD under either day’s menu on the homepage and enter your card number.
I have a friend who wants to try it.
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We love that. Send them to the weekly menu on our homepage. There’s no subscription, and the order form has a spot to tell us who sent them.
Delivery & pickup
Where do you deliver?
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Across Fairfield County and select Westchester towns. Enter your ZIP code on the order form to see your delivery fee.
How much is delivery?
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It’s set by ZIP code and charged per delivery day: free in qualifying zones, otherwise $5 or $8. Getting Monday and Wednesday deliveries? The fee applies to each day.
When will my food arrive?
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Monday and Wednesday afternoons. Meals arrive chilled and ready for the fridge.
Can I pick up instead?
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Of course. Choose Pickup on the order form and collect your order from our Westport kitchen at 37 Saugatuck Avenue. Pickup has no minimum.
I got the delivery text, but I don’t see my food.
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Text your delivery driver and ask where they left it. It’s the fastest way to find dinner.
Can I get a cooler bag?
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Yes. Our reusable insulated cooler bags help keep meals fresh and make delivery easier. Add one on the order form with your meals.
Pricing
How does pricing work?
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You pay per portion. Each portion is one person’s serving of a main with two sides. Portions start at $40.50, and the price drops as you order more. Feeding four people two dinners? That’s 8 portions. See our Pricing page for the full breakdown.
Is there an order minimum?
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$81 minimum for delivery. No minimum for pickup. The delivery minimum counts your food subtotal, not delivery fees or tips.
What about extra sides and add-ons?
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Extra sides and provisions are priced right on the order form, along with a spot to tip your driver.
Meals & heating
How do meals arrive?
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Chilled and family-style, with mains and sides in shared containers for your household. Sauces, dressings and crunchy toppings come on the side so everything reheats the way it should.
How do I heat everything?
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Every dish has its own instructions on our Heating & Ingredients page. Use an oven‑safe dish for the oven and a microwave‑safe dish for the microwave, and never microwave foil or plastic that isn’t labeled microwave‑safe. Keep dressings, cold sauces and crunchy toppings separate while you heat. Heating times depend on portion size, so use them as a guide.
Why is my steak or fish a little underdone?
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That’s on purpose. Steak and fish arrive slightly undercooked so you can reheat them to your liking. Poultry is fully cooked.
Where can I see ingredients?
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On our Heating & Ingredients page. Tap any dish to see its ingredients, allergens and heating instructions.
Dietary needs
Do you have vegetarian, gluten‑free or dairy‑free options?
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Yes. Every week’s menu includes vegetarian mains (look for VEG) and dishes tagged GF for gluten‑free and DF for dairy‑free.
What does the asterisk mean?
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A GF* or DF* dish meets that label once you leave off one component that’s packed on the side, like pita or cheese. The menu tells you which one.
What about food allergies?
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Mark any allergies on the order form, and check each dish’s ingredients and allergens on our Heating & Ingredients page before you order. Dishes are made as described on the menu, and our kitchen works with common allergens, so we can’t guarantee against cross-contact. Not sure a dish is right for you? Text us at 203‑951‑9244 before you order and we’ll check with the kitchen.
Catering
Do you cater events?
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We do, from drop-off trays to fully staffed events with setup, service and cleanup, across Fairfield County and Westchester. Our Catering page has the details.
How do I book catering?
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Tell us your date, guest count and what you have in mind using the form on our Catering page. We’ll put together a custom menu and quote, with no commitment. Rather talk it through? Call 203‑951‑9244.
How far ahead should I book?
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One to two weeks, and earlier for holidays. Catering runs Thursday through Saturday, and short notice is sometimes possible, so it’s always worth asking.
Planning a larger order?
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Feeding a crowd, an office or a big family get-together? Our Catering page is the place to start. Tell us what you need and we’ll put together a custom menu and quote.
Questions answered. Dinner’s next.
Still have a question? Text 203‑951‑9244 or email TheHomeCookCT@gmail.com.